Curacast runs on your hardware, so we can't look at your server — which means the detail you send us is the whole diagnosis. Here's what helps.
Email us
[email protected]We answer within one business day. Include the following and we'll usually solve it on the first reply rather than the third:
First
Check your spam folder first — it comes from [email protected], which is a domain you've never had mail from before, so filters are suspicious of it. If it's genuinely not there after ten minutes, email us with the address you paid with and we'll resend it.
Activation needs to reach license.curacast.tv once. If your server blocks
outbound HTTPS, or is behind a proxy that intercepts certificates, it will fail. Every
later check is offline — this is the only moment it needs the internet.
A key covers one installation. If you've moved to new hardware, release the old seat from Settings → Licence, or use the key on its own to release it if that machine is gone.
Plex discovers Curacast as an HDHomeRun tuner over SSDP, which only works when both are on the same network segment. In Docker that usually means the container needs host networking, or Plex won't see the broadcast.
Failing that, add it by hand: Plex → Settings → Live TV & DVR → Set up DVR →
Don't see your device? and enter YOUR-SERVER-IP:8000.
Almost always FFmpeg. Check Settings → FFmpeg — the path must point at a real binary, and if you've selected hardware encoding, that encoder has to exist in your build. Switch to software encoding to confirm that's the cause.
If playback stopped working after your trial ended, the channel will say so on screen rather than failing silently.
We store keys only as a one-way hash, so we genuinely cannot look yours up — that's deliberate, and it's why the email says to keep it. Email us from the address you bought with and we'll issue a replacement.
Manage or cancel your subscription at app.link.com, where your order lives. Cancelling stops the renewal; your channels keep working until the current period ends.
Curacast